Privacy Policy

Village Chimney Services, Inc. (“Village Hearth & Home,” “Village Sweep,” “we,” “us,” or “our”) operates the website villagechimneyfairfield.com. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your personal information when you visit our website, contact us, or opt in to receive text messages.

Information We Collect

When you fill out a contact form, request a quote, or opt in to text messaging on our website, we may collect the following personal information:

• Your full name
• Phone number, including mobile number if you opt in to SMS
• Email address
• Home address or ZIP code
• Message or service inquiry details you provide
• Consent status if you checked the SMS opt-in box

We may also automatically collect limited technical information such as your IP address, browser type, device type, referring URL, and pages viewed on our site. This information is used only for security, site analytics, and improving our service.

We do not collect payment information through this website. All payments are handled in person or over the phone directly with our office.

How We Use Your Information

We use the personal information you provide to:

• Respond to your inquiries and quote requests
• Schedule appointments, consultations, and service visits
• Send service-related text messages if you have opted in
• Follow up regarding completed work and satisfaction
• Comply with legal, regulatory, and safety obligations
• Prevent fraud and protect the security of our website and business

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

SMS/Text Messaging Program

Village Chimney Services, Inc. operates an SMS text messaging program to communicate with customers about service inquiries and appointments. Enrollment is strictly opt-in.

How you opt in. You opt in to our SMS program only by checking the SMS consent checkbox on the contact form at villagechimneyfairfield.com/contact or on our seasonal offer popup, and by submitting that form. The checkbox is not pre-selected. You may submit the contact form without checking the box, in which case you will not receive text messages.

Message type. Text messages sent through this program are transactional customer care messages related to your own service inquiry, appointment scheduling, and follow-up. This program does not send marketing or promotional messages.

Message frequency. Message frequency varies based on the status of your inquiry and service request. You should expect only messages directly related to your interaction with our business.

Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan. We do not charge you separately for messages.

How to opt out (STOP). You can opt out of receiving further text messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive one confirmation message and then no further messages, unless you opt back in.

How to get help (HELP). You can reply HELP to any message to receive contact information for support, or you may contact us directly at (707) 429-0777 or villagechimney@aol.com.

Supported carriers. Our SMS program is supported by major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, Boost Mobile, Metro PCS, Virgin Mobile, and Cricket. Carriers are not liable for delayed or undelivered messages.

Third-party sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to improve your browsing experience, remember your preferences, and understand how visitors use our site. Cookies are small files stored on your device.

We use these technologies for:

• Essential site functionality (required for the site to work)
• Analytics to understand how the site is being used
• Session preferences (for example, remembering that you have already seen a popup)

You can disable or delete cookies in your browser settings at any time. Disabling cookies may affect the functionality of some parts of our website.

Third-Party Services

Our website may link to or embed third-party services, such as the Travis Industries FireBuilder tool, Google Fonts, and mapping providers. These third parties may collect information about your visit under their own privacy policies. We are not responsible for the privacy practices of external sites and encourage you to read their privacy policies.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes encrypted transport of form submissions (HTTPS), restricted internal access to customer records, and secure storage of contact and inquiry data.

No method of transmission over the Internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access. Request a copy of the personal information we hold about you.
• Correction. Request that we correct inaccurate or incomplete information.
• Deletion. Request that we delete your personal information, subject to legal record-keeping obligations.
• Opt out of SMS. Reply STOP to any text message to unsubscribe from our SMS program at any time.
• Opt out of email. Contact us to be removed from any email follow-up communications.
• No sale of information. We do not sell your personal information. If you are a California resident, you have the right under the CCPA/CPRA to confirm this and to request access, correction, and deletion as described above.

To exercise any of these rights, contact us using the information below. We will respond to verified requests within a reasonable time frame as required by applicable law.

Children's Privacy

Our website and services are intended for adults age 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us at: